Frequently asked questions

How do I take care of my purchase?

Keep the item away from moisture at all times and store it in a dry, dark place. Avoid cleaning with harsh or abrasive chemicals. With frequent or intensive use, re-wax or re-shellac as needed to maintain its finish and protection.

How does shipping work?

I ship internationally. Shipping costs and delivery times vary depending on your country and the selected shipping option. Delivery within Austria typically takes 2–3 business days; to other European countries, 5–10 business days. For destinations outside Europe, delivery times depend on the country and shipping method chosen.

What if I have allergies?

Please contact me, and we will look for an answer together.

What if I am not satisfied?

I know taste is personal. If something doesn’t feel right, just reach out and we’ll figure it out together.

How can I contact you?

You can email me or DM me on Instagram @demasure.creations.

Are your pieces handmade?

Yes. Every piece is handmade by me in small batches, which means each item is unique and may show subtle variations.

What materials are used?

I use carefully selected, high-quality materials. I primarily use natural wood that I finish with wax or shellac. For further information, please contact me.

How long will my order take?

Orders are typically processed within one or two workings days.

Do you accept returns or exchanges?

Returns or exchanges are accepted within a limited time after delivery, provided the item is unworn and in its original condition. Please contact me for further information.